Do You Suffer From Oughtism?

It’s that time of year again when many of us sit down and write a list of New Year’s Resolutions.  All full of good intention.  I’m sure we share many the of the same; eat healthier, exercise more, lose weight, save more, drink less…  Some of us will achieve some of them, many of us…

Five things a spreadsheet cannot do

We live in a world of increasing data automation.  Dashboards, trackers, numbers, numbers.  Important?  Yes.  Critical we’d say.  But are numbers enough?  What about, say, actually meeting a customer?  To generate better, more fully rounded and holistic human understanding.  When we move on from ‘Big Data’ the next phase will be ‘Big Humanity’.  Why?  Because…

Fake news and patient-centricity

There’s been a lot of accusations of fake news in the media recently.  You may have heard.  So, I thought I’d jump on that bandwagon with my own accusations of fake news.  Specifically, being patient-centric.  Or, more accurately, companies claiming to be patient-centric whilst doing absolutely nothing different to back that claim up.  Many large…