And the Oscar goes to…feeling

It’s awards season – that time of year we watch millionaires, dressed in designer clothes, fly around the world in search of praise while at the same time (earnestly and without any hint of irony) sharing their views on topics such as economic, racial and sexual inequality or the climate crisis. Joaquin Phoenix was being…

The Insight Ambush

This is an ambush!  You’re getting consumer connected whether you like it or not!  When we are discussing consumer connection activities with potential clients, one topic often comes up.  After unbridled positivity and excitement about what could be achieved with an engaging, effective programme of consumer connection, a fog suddenly descends over proceedings. The, up till then,…

Be there at the moment of truth!

The “moment of truth” has been an important phrase in marketing for a while. First coined back in the day by P&G if we remember correctly (yes, we are that old). It started with the first and second moments of truth, the FMOT and SMOT respectively. P&G loved a good acronym! I can always remember…